Contact Us

Last updated: 17 September 2026

Real people read this inbox. Whatever your question — an order that has not arrived, a refund you would like to start, or something about the formula you cannot find on the site — write to us and we will answer.

Before you write

These three things get your question answered on the first reply rather than the third:

• Your order number, if your message is about an order.
• The email address you used at checkout — it is how orders are looked up.
• A photograph, if anything arrived damaged or looks wrong.

What we can help with

Topic	Where to go
Where is my order?	Email us with your order number — see also our shipping policy
I would like a refund	Email us within 90 days — steps are on the refund policy page
Questions about the formula or dosage	Email us, or read the ingredients section on the homepage
Billing or card statement queries	Email us and we will identify the charge and put you in touch with the retailer if needed
Privacy or data requests	Email us — see the privacy policy

What we cannot help with

We are not able to give medical advice, recommend a dose outside the label, or tell you whether Leptozan is suitable alongside a specific medication. Those are questions for your doctor or pharmacist, who knows your history. We would rather say so than guess.

Media and partnership enquiries

Use the same address and put "Media" or "Partnership" in the subject line so it reaches the right person.